Services
Three ways to work with GlydePath.
Every engagement is led by a Certified Architect, not handed off after the kick-off. Choose the model that fits your situation, or talk to us and we'll help you figure it out.
Flagship service
Platform Excellence Partnership.
Your ServiceNow platform is a living system. It needs ongoing architecture attention, not just when something breaks. Our retainer model gives you a dedicated Certified Architect embedded in your platform, month after month.
Monthly health scans
Platform scored against ten domains and 50+ metrics. Trends tracked over time so problems surface before they compound.
Governance cadence
Monthly review with your platform owner. Backlog prioritisation, pattern review, and roadmap alignment.
Architecture-on-call
Direct access to your architect for design decisions, review of major changes, and escalation paths.
Enhancement sprints
Structured delivery of improvements within the retainer, not billed separately for scoped work.
AI at every layer
Prompt design, Now Assist tuning, custom AI capability, and responsible AI governance built in.
Documentation-first
Architecture records maintained continuously. You own them, and they travel with your platform, not our relationship.
Fix the foundation
CMDB Excellence.
A CMDB nobody trusts is worse than no CMDB at all. Every downstream service relies on accurate configuration data: incident routing, change impact, cost allocation, AI. When it's wrong, everything built on top of it is wrong too.
We assess, remediate, and govern. Not a one-time clean: a sustainable operating model that keeps your data reliable over time.
What's delivered
- Platform maturity assessment against ServiceNow best practice
- CI class hierarchy design and data model rationalisation
- Discovery agent configuration and reconciliation rules
- Governance framework with CI lifecycle ownership
- AI-assisted configuration review against architecture standards
- Ongoing quality metrics and remediation playbook
Get it done properly
Project Delivery.
Architecture-first delivery using the Now Create methodology. Whether it is a new module implementation, a platform migration, or a complex integration, every engagement is scoped with an architect and delivered with one leading.
No junior handoffs. No junior architects doing the design then handing to juniors to build, offshore or on. Senior throughout.
Architecture-first scoping
Statement of work built around the architecture, not the other way around. No surprises mid-delivery.
Now Create methodology
ServiceNow's own delivery framework: bi-weekly sprints, structured testing, and governed change management.
Documentation you keep
Architecture decision records, integration specs, and runbooks delivered as part of every engagement, not a post-project add-on.
Handover, not hand-washing
We train your team on what we build. The platform should be yours to operate, not ours to maintain on retainer.
AI capability
AI that does the heavy lifting. An architect signs off.
We build practical AI into the way we deliver ServiceNow: configurable agents that stand up in hours, not weeks. AI handles the repetitive, high-volume work; a Certified Architect reviews, quality-checks and hands it over. Not every engagement uses AI. It depends on complexity.
Hosted in AWS using Anthropic's Claude models, onshore in Australia. No customer data leaves the country.
Service desk triage
Classifies, routes, and enriches incidents at point of intake, so the right team gets the right context first time.
Knowledge drafting
Turns resolved tickets into first-draft knowledge articles. Quality review workflow keeps humans in the loop.
Catalog item generation
Turns a plain-language request into a build-ready catalog item spec in minutes instead of weeks of workshops.
Configuration review
Reads platform configuration against architecture standards and flags drift before it becomes debt.
Not sure which service fits? Let's work it out.
Engagements start with a short call, then a read-only platform assessment script your admin runs, no charge, no obligation. You get an honest read on where your platform sits and what would actually move the needle.
Talk to an architect