✅ Phase 1: Live Now — Guided AI Support Demo

What’s included:

• 🤖 Real-time AI chat agent (live demo)
• 🎯 Focused support for Access Requests and Network Issues
• 🔄 Structured backend integration — not just a chatbot
• 📝 Demonstrates real incident/request creation and decision logic
• 🧠 RAG (Retrieval-Augmented Generation)
• 🔐 Enterprise-Grade Security & Multi-Tenant Architecture
• 🧾 Thread Summarisation & Categorisation
• 💬 Microsoft Teams Integration (Preview)

Why this matters:

We're showing how targeted AI can resolve common issues with clarity — no hunting through forms or submitting vague tickets.

🧩 Phase 2: Coming Soon (Aug–Sept 2025)

• 🔄 Bi-directional ServiceNow Sync
• 🧠 Agent Profiles & Use Case Scoping
• 📦 Expanded Toolset

🛠️ Phase 3: Full Configurability & Autonomous Agents (Q4 2025)

• ⚙️ No-Code Agent Builder
• 🧭 Workflow-Oriented Design
• 🤖 Autonomous Agent Capabilities
• 📊 Executive Dashboards & Traceability

🌍 The Long-Term Vision

We’re not just building an AI helpdesk. We’re creating a new interface for how work gets done:

• ✉️ AI filters your inbox, surfacing only what needs action
• ⏱ Agents schedule, remind, summarise, and execute on your behalf
• 🎯 Dynamic task prioritisation — based on effort, impact, and urgency
• 🧠 One platform to manage tasks, apps, agents, and collaboration — without switching tools

⚡ Want to See It Evolve?

This is just the beginning. Our current demo showcases the foundation.

If you'd like a deeper look or want to partner on a use case, DM Jamie on LinkedIn — we’re always open to real conversations.